Last updated: March 2026
Petopia (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use any of our services.
By using https://petopia.nz or engaging with our daycare, boarding, or registration services, you agree to the practices described in this Privacy Policy.
1. Introduction
This Privacy Policy applies to all visitors, customers, and users of Petopia’s website and services. It outlines our practices for managing personal data in accordance with the New Zealand Privacy Act 2020.
This policy covers:
- Information we collect
- How we use and share information
- How we store and secure data
- Your rights regarding your personal information
- How to contact us with questions
2. Information We Collect
We collect personal information to provide safe, efficient, and personalised services. The information we collect may include:
Personal Information
- Your name
- Email address
- Phone number
- Physical address
- Emergency contact details
Dog Information
- Dog’s name
- Breed and age
- Veterinary records
- Vaccination history
- Behavioural details
- Dietary preferences
- Medical requirements
Booking & Registration Information
- Service type (daycare, boarding, puppy social)
- Dates and times of bookings
- Visit history
Technical Website Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and analytics data
This information helps improve website performance and user experience.
3. How We Use Your Information
Your information is used strictly for Petopia operational purposes.
Service Delivery
We use your personal and dog-related information to:
- Confirm bookings
- Provide daycare and boarding services
- Ensure the safety and wellbeing of all dogs
- Contact you regarding your dog’s stay
- Tailor care to your dog’s needs
Communication
We may contact you via email or phone for:
- Booking confirmations
- Important service updates
- Safety notifications
- Registration follow-ups
Marketing (Optional)
If you opt-in to our newsletter, we may send:
- Updates
- Special announcements
- Blog highlights
You can unsubscribe at any time.
Website Improvements
Usage data helps us:
- Enhance website performance
- Improve customer experience
- Diagnose and fix technical issues
4. Sharing Your Information
Petopia does not sell, rent, or trade your personal information.
We may share your information only when necessary for service delivery or compliance with the law.
Third-Party Providers
We may share information with:
- Veterinarians (in emergencies)
- Website service providers
- Email and hosting systems
- Booking and form management tools
These providers are required to comply with privacy standards.
Legal Obligations
Information may be disclosed if required:
- By law
- Under court order
- To protect the safety of staff, clients, or dogs
5. Data Storage & Security
We take strong measures to safeguard your data.
Data Storage
Your data may be stored:
- On secure servers within New Zealand
- In encrypted cloud systems used by our website and communication providers
Security Measures
We implement:
- Encrypted data transmission
- Restricted access controls
- Regular monitoring and updates
- Secure website hosting
Despite these measures, no digital system is entirely immune from risks. By using our services, you acknowledge these inherent limitations.
6. Cookies & Tracking Technologies
Petopia uses cookies to improve website performance and user experience.
Cookies help us:
- Remember preferences
- Analyse site traffic
- Monitor page performance
You may disable cookies in your browser settings, but some parts of the website may not function correctly.
7. Children’s Privacy
Petopia does not provide services for or knowingly collect information from individuals under 18 without parental or guardian consent.
8. Your Rights
Under New Zealand privacy law, you have the right to:
Access Your Information
You can request a copy of the personal information we hold about you.
Correct Your Information
If any information is incorrect or outdated, you may request corrections.
Withdraw Consent
You can withdraw consent for:
- Marketing communications
- Email newsletters
Request Deletion
In some circumstances, you may request deletion of your information, except where retention is required for safety, legal, or operational purposes.
Requests can be made via email at: hello@petopia.nz
9. Data Retention
We retain information only as long as necessary for:
- Service delivery
- Safety compliance
- Legal obligations
Dog care records may be kept for safety tracking, even after services end.
10. Third-Party Links
Our website may contain links to external sites.
Petopia is not responsible for:
- Their privacy practices
- Their content
- How they handle your data
We encourage you to review the privacy policies of external sites before engaging with them.
11. Your Responsibilities
To protect your own data, you agree to:
- Provide accurate information
- Update us if your contact details change
- Ensure your email and communication channels remain secure
Petopia is not responsible for any data breaches occurring due to insecure devices or email accounts on the user’s side.
12. Term & Termination
We may terminate or restrict access to parts of the website at any time, including:
- Abuse of systems
- Attempts to breach website security
- Misuse of forms or booking systems
Terminations may be temporary or permanent.
13. Changes to This Privacy Policy
Petopia may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised “Last updated” date.
Continued use of our website or services indicates your acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or need to request access to your personal information, please contact us:
Petopia – Dog Daycare & Boarding Kennels
📍 4 Westchester Drive, Glenside, Wellington 6037
📞 04 477 0101
📧 hello@petopia.nz
🌐 https://petopia.nz